# Reporting & appeals

Raise a concern or ask for a moderation review.

Operator: Cittly tech
Updated: 2026-10-11
Scope: All Cittly versions
Canonical: https://docs.cittly.com/reporting-and-appeals

## Report inside Cittly
Use the in-app **Report button or form** to submit concerns about a user, content, or live interaction. Explain what happened and identify the relevant account, channel, or content when possible. The location of the control can vary by app version.

For a child-safety concern, follow the [child safety reporting instructions](/child-safety#how-to-report-a-concern). Do not attach suspected CSAM or redistribute harmful material.

## What to include
- The relevant account name and content or channel identifier.
- The date and approximate time of the incident.
- A concise explanation of the rule you believe was violated.
- Your contact information if a response is needed.

Never send passwords, sign-in codes, unnecessary identity documents, or financial credentials.

## Channel decisions
A channel owner can enforce channel rules and manage membership. Contact the owner through available channel tools when asking about a channel-only decision. Platform violations can be reported to Cittly even if a channel owner approved the content.

## Request a review
If you believe Cittly took action in error, use the in-app report/contact route to request an appeal. Include your account identifier, any decision reference, and the reason you believe the decision should be reconsidered. Do not create a new account to evade the restriction.

If the in-app route is inaccessible, contact [Cittly tech](mailto:support@cittly.com) with a clear subject such as “Moderation appeal”. A review does not guarantee reversal.